Delivery and Returns
DELIVERY INFORMATION
All orders received will be couriered within 1-2 working days.
(Excludes weekends and public holidays).
Australian Orders
- FREE shipping for orders over AUD $74.95.
- AUD $9.95 shipping for orders under AUD $74.95.
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Express shipping: AUD $23.50.
- Expected time: 1–4 business days.
New Zealand Orders
- FREE shipping for all orders over NZD $74.95.
- NZD $9.95 shipping for orders under NZD $74.95.
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Express shipping: NZD $23.50.
- Expected time: 1–3 business days.
- Rural addresses may add 1–3 days to the standard delivery times.
Carrier: We use CourierPost for New Zealand deliveries.
USA Orders
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FREE shipping for orders over USD $74.95.
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USD $19.95 shipping for orders under USD $74.95.
- Expected time: 3–13 business days.
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FREE Express shipping for orders over USD $165.00.
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USD $29.00 Express shipping for orders under USD $165.00.
- Expected time: 4–6 business days.
Canadian Orders
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FREE shipping for orders over CAD $74.95.
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CAD $20.00 shipping for orders under CAD $74.95.
- Expected time: 3–13 business days.
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FREE Express shipping for orders over CAD $225.00.
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CAD $25.00 Express shipping for orders under CAD $225.00.
- Expected time: 4–6 business days.
International Orders
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FREE shipping for orders over USD $74.95.
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USD $19.95 shipping for orders under USD $74.95.
- Expected time: 3–13 business days.
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FREE Express shipping for orders over USD $165.00.
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USD $29.00 Express shipping for orders under USD $165.00.
- Expected time: 4–6 business days.
Currency for Orders:
- Orders from New Zealand (NZ) are priced in NZD and available for shipping addresses within NZ only.
- Orders from Australia (AU) are priced in AUD and available for shipping addresses within AU only.
- Orders from Canada (CA) are priced in CAD and available for shipping addresses within CA only.
- For shipping to other countries (USA and Rest of the World), orders will automatically convert to USD during checkout.
- For customers ordering from New Zealand (NZ) or Australia (AU) who intend to have their products delivered to a different country, please note that the currency for your order will switch to USD at the checkout.
RETURNS & REFUND POLICY
We offer a 30 day refund for unopened and undamaged items.
In an unlikely event you wish to return your purchase, please email admin@naturalhealth.nz for a return authorisation number.
Once confirmation and an authorisation number has been emailed back to you, please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to the following address with your return authorisation number as a reference:
Natural Health New Zealand (2002) Ltd Returns
PO Box 1226 Nelson 7010
New Zealand
Once your return has been received in a saleable condition, a refund will be issued within 10 days and an email confirmation will be sent.